Emphasis on Patient Experience
Patient experience is a consolidation of all the interactions – the moments of truths, that occur between the patients and healthcare participants. Transitioning from a drug-centric and treatment-centered model to patient-centric and service-related models poses a huge challenge for all the stakeholders in the healthcare ecosystem
Our Products
Citizen Health Services
ePrescription - OPD
InPatient
Tele Medicine
Our Healthcare portfolio
Patient Self Service Portal
- Book Appointments
- Seek Advice / Info on Disease
- Chat with Doctor
- Call a Doctor
- Second Opinion
- Patient Center / History
- Call Emergency Medical Services
Tele Medicine
- Audio and video Call
- Record call for Future Reference
- Real-time Chat window
- Real Time sharing of Medical Records
- Instant Registration
In Patient
- Bed Management
- Pre-Operative & Post-Operative Counselling
- Operation Theatre Management
- Cafeteria
- Multi Case Sheet and Discharge Summary (different Compliance Authorities)
Out Patient
- Bird’s view of day’s appointments, Status, future appointments etc.
- Payment Gateway
- Captures entire patient medical history
- Queue / Token Management
- Integrated with Self Service Portal, IP, Lab and Pharma
Lab Module
- Real Time Date Transfer from Self Service Portal, OP and IP
- Upload Test Results and Medical Records
- Scheduled Lab Test
- Online Reports
Pharma Module
- Sales Cycle
- Purchase Cycle
- Supply Chain Management
- Real Time Prescription Information Sharing From OP and IP
- Inventory
- Prescription
- Online Order from Self service Portal
Other Salient Features
- Cloud and On-Premise
- DICOM Viewer
- Free Hand Written Text or Typing Converted into CAPS
- Revenue Cycle Management
- Patient History
- Integration with Government eKYC Identity
- Email and SMS Notifications
- SSL Enabled Solution
Health care Solutions for Government Programs
- TB Control Programme
- NCD (Non-communicable diseases Programme)
- NVBDCP (National Vector Borne Disease Control Programme)
- NRC (Nutrition Rehabilitation Center Programme)
- New Born Baby Screening Programme
Problem Statement
- Customer experience is pivotal to the success of any business. By staying ahead of the curve, healthcare sector too is turning its attention to patient experience.
- Giving vital importance to a patient’s journey and key unmet needs and including data insights has made the sector more cause-driven and empathetic.
- Patients are getting more involved, savvy, participating at a greater level with their healthcare footprint, engaging more in their treatment journeys and expecting enhanced access to care.
Expectations from the stakeholders in the Healthcare Ecosystem
A patient’s expectations in today’s fast-paced world is:
- Easy appointment bookings with doctors
- Facility to call/chat with the doctor
- Seeking second opinions on medical advices
- Scheduling an appointment for a Diagnostic Test(s) hassle-free
- Scheduling deliveries of medicines instantly
Expectations from Doctors, paramedics and clinic staff
- To serve the patients better, doctors and paramedics are looking out to store patient records safely and sharing health records and reports with other doctors with equal ease and security, thus enhancing doctor-to-doctor communication.
- Internally, the hospital and clinic staff are expecting systems that can support raising of tickets quickly to expedite patient care. Laboratories are wanting to stay connected round the clock with the doctors and the patients.
Expectations from the Hospital Businesses
- The business end of healthcare needs exponential marketing efforts through health bulletins, videos, webinars and presentations.
Expectations from the Government
- Government is working towards curbing issues around illegible medical prescriptions, which are causing lot of deaths.
How can digitalization help the scenario?
- The goal for the whole healthcare ecosystem should be to improving clinical outcomes, enhancing coordination, reducing costs and upgraded efficiency across the treatment journey of the patients.
- This can be attained by digitized processes and systems and analysing it to gather insights.
- Technological transformations of the healthcare ecosystem possible – which can blur the healthcare boundaries and reshaping business operations in the industry.
- The aim has to be enabling healthcare systems that offer appropriate, high-quality and enhanced patient-centric healthcare, at the finger-tips of the patients through the ability to share data and content securely and create personalized interactions remotely using digital suites and contemporary technologies like Blockchain, AI/ML etc.
Advantage SYNE!!
Digital Health Solutions cover the expanse of Patient Self Service Portal, Tele Medicine, In Patient-Out Patient, Lab Module and Pharma Module.
100% customer satisfaction, sustainable profitability and repeated business with maximum return on Investment.
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